our guarantee

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Thank you for shopping thegiftbox.com hereinafter referred to as the "Website" which is owned and operated by The Gift Box, Inc. hereinafter referred to as the "Company".

Our #1 priority is your satisfaction!

We have chosen our collection for it’s originality, attention to detail and quality and we are committed to providing you with the worlds™ best products and customer services.

Secure on-line orders

All purchases are made through our Order Line toll free at 1.800.418.3020. We assure you protection of the transmission of all personal information as our practices exceed the highest of industry standards.

Our return policy and guarantee

We want you completely happy with your purchase and if for any reason, you are not, with the exception of special orders, you may return the item within thirty days and we will promptly replace it, exchange it for another item or refund the merchandise cost. Simply e-mail customerservice@thegiftbox.com and we will give you instructions to return your item. Or contract us at our toll free number 1.800.418.3020.

Delivery of Product

Unless otherwise noted items in stock with normal delivery is expected to arrive within seven days from date order is submitted and not later than thirty days without additional notice being sent to you. If a product is on back order and delivery is expected to take longer, a notice will be sent to you via e-mail stating the extended length of time expected for delivery. At that time you shall have the option to: a) Agree to wait the added time and keep the order in place; or b) Cancel the order and receive a full refund including tax and shipping charges. Upon cancellation there shall be no further obligation between parties as it relates to this order. We sincerely apologize for any inconvenience this may cause.

Changes in Product and/or Pricing

Our goal is to provide you with complete, accurate and up-to-date information on our Website. It is not possible, however, to ensure our Website is free of any human or technological errors. This Website may contain typographical mistakes, inaccuracies or omissions, some of which may relate to availability or pricing of a product. We reserve the right to correct any errors, inaccuracies or omissions without prior notice to you.

It is hereby agreed therefore by all parties that if product availability or pricing has changed after an order has been submitted to the Website, you shall be notified of the discrepancy and you shall then have the option to either: a) Re-confirm the order according to the new terms, or b) Cancel the order and receive a full refund of the cost of the merchandise including tax and shipping charges. Upon cancellation there shall be no further obligation between parties as it relates to the order. We sincerely apologize for any inconvenience this may cause.

The Company reserves the right to modify or terminate, at any time, our relationship with our suppliers, artists and/or product providers without prior notice to you and without any liability to you. If a product is no longer made available through our Website and this change comes after you submitted an order for that product, you will be notified of the change and given a full refund for the cost of the merchandise including tax and shipping charges. Upon said cancellation there shall be no further obligation between parties as it relates to the order. We sincerely apologize for any inconvenience this may cause.

Terms of Use

By using the Website, you hereby agree to be bound by the following terms and conditions hereinafter referred to as Terms of the Company and/or Website.

1. If you are under the age of 18 you must receive permission from your parent or guardian to use this Website in any way.

2. You may not make a purchase from this Website unless you are at least 18 years of age without your parent or guardian's assistance.

3. You may not use this Website for commercial reasons such as, but not limited to, advertisement or sales of a product or service you offer or for any commercial reasons whatsoever.

4. You may not duplicate or display materials and format as seen on this Website for your own e-commerce business or for any other business use without the expressed written consent of the Company and/or Website.

Trademarks & Copyrights

The Company abides by laws governing trademarks, copyrights and proprietary information and any use of this information contained herein, including webs links, must also comply with governing laws. All material on these Website pages is copyrighted by the company unless other noted.

Governing Laws

These Terms will be governed by and construed in accordance with the laws of the State of Missouri, without giving effect to its conflict of laws provisions or your actual state or country of residence. If for any reason a court of competent jurisdiction finds any provision or portion of the Terms to be unenforceable, the remainder of the Terms will continue in full force and effect. Any dispute arising out of the use of this Website shall be venued in St. Louis, Missouri.

Disclaimer of Benefits, Guarantees & Warranties

It is understood and hereby agreed that the Company and/or Website transfers all rights of warranties from the manufacturer and/or its suppliers to the purchaser of said products from this Website. Product sold from this Website shall be limited to the manufactures warranties and in no way is the Company and/or Website responsible for repair, replacement or refund beyond what is provided by the manufacturer and/or supplier.

Under no circumstances shall the Company and/or Website be held liable for any delay or failure to perform either directly or indirectly in fulfillment of orders, delivery of orders, your receipt of exchanges, management of your returns, your receipt of reimbursements or for any other causes of failure beyond its reasonable control. The Company an/or Website is not responsible for out-of-stock materials, non-performance from any of its suppliers or third party providers, Internet failures, computer or equipment failures, power outages, shortages, natural disasters of any kind or orders from the courts.

Provisions of This Agreement

These Guarantees, Warrantees & Terms of Use constitute the entire agreement between parties with respect to the subject matter herein and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. Any waiver of any provision herein will be effective only if in writing and signed by the Company. Except for the Privacy Policy and Terms of Use, all content and images on the Website are owned by the Company unless otherwise noted. Any re-use of the content and images on the Website is forbidden without consent from the Company.

By using this Website, you hereby agree to be bound by the above Guarantees, Warranties, Terms and all other Conditions pertaining to this Website.

MEANINGFUL. LASTING IMPRESSIONS.™

customer service 1.314.842.3020

POETRY CARDS I ORDER LINE I SHARING STORIES

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